Can't let this go

Hey Favorite Readers!! If you're only reading this for my customer service or food ideas, please disregard this post. If you're reading my blog because you like hearing my opinion, then read on! [My next blog for RESTAURANTS will be posted in March. :) ]

Below is a copy of an email I sent to Adventist Medical Center in Portland, along with asking them to forward a copy to their COO. The whole issue: there are conflicting reports about an incident that occured this week in which a man in their own parking lot DIED because they didn't respond fast enough to the incident. Reports range from a few minutes to about 20. The bottom line though is that it should never have happened. Read on to see the email I sent them.

This email is intended for Robert G. Carmen and the Site Director of the Portland Medical Center. I am DEMANDING a copy of this email be sent to both mentioned parties NOT their support teams. Thank you.

A copy of this email has been mailed to the Governor's Office for the State of Oregon and posted on my Blog.
Site Director & Robert Carmen:

I have recently heard, as many of Oregon's residents have too, about Adventist's recent alleged lack of response in an incident in your parking lot. There are a few conflicting views on how this went down. I've read your response, and heard the TV updates.

One thing is for sure, no matter how it went down, this was a difficult case for staff and the family of the deceased. That said, it's unacceptable to wait EVEN ONE MINUTE to respond to an incident on your campus. In the medical industry, SECONDS count. SECONDS can mean the difference between life and death. When ANYONE asks for help from your staff the only appropriate response is TO respond; waiting even one minute in unethical.

I wanted to write to you to express my anger, disappointment, and support of criminal and civil action against Adventist Health Systems due to this clear result of avoiding ethical (if not legal) obligations to patients and the public. Please know that the lack of action and care in this case have directly resulted in the public instantly losing trust with your team, along with my personal distaste for any business or employment opportunities with Adventist.

The only appropriate response at this time is for your site to take ownership of this error, rather than trying to down-play a critical, fatal error of judgment and policy. Please understand the only way the public will forgive your organization is for you to take this ownership.

Thank you for making the appropriate policy changes and apologizes going forward,
Nicholas A. Wiens
Twitter: http://twitter.com/NickWiens
Blog: http://diningwithaservicetwist.blogspot.com/